Paul Jarvis

Capitalism is a snowball rolling down a steep hill

Capitalism isn’t an immutable law, but simply something we collectively believe in. We collectively go to work, make money, and assume the more money generated, the better off we are—in both our businesses and our lives.

This a narrative we can opt out of.

Our belief in a capitalist market creates two classes: the small minority of people who own massive businesses that are ever-growing, and the larger group of people who trade their work for money from the prior group. This difference in classes is essential to the operation of capitalism, because there has to be workers, and those workers have to be governed by someone who’s fiduciary duty is not to the workers but to growth in all directions for their own self-serving means and shareholders.

The workers become convinced that consumerism is the only path forward. But they’re convinced of this by that same small minority of people who directly benefit from their consumerism. It has to happen to keep the wheels spinning, the factories humming, the profits increasing. Under this hype of buy more stuff, is empty promises, when sometimes all we need is what we’ve already got. With more stuff comes more responsibilities, and more problems. In all honestly, most of the time we’d be better off and happier with less. Which on the other end would mean less work, less profits for the small ruling group of people and more free time (because we don’t need to make as much to cover our essentials).

The system has built an economy that seems to have reached a logical conclusion: consumers have grown tired of companies increasing their reach with average goods in huge quantities. Employees have grown tired of working for companies that are more focused on pleasing shareholders with quarterly earnings than creating stable jobs for their workers. En masse people are turning to working for themselves and the freelancer economy and employee-less businesses are booming and eating more and more of the jobs available. According to a study by Intuit, 40% of the workforce in the US (60 million people) will be freelancing by 2020.

What would happen if we changed things, even just a little bit? What if we all became our own small businesses (in mindset or in practice) where our duties were to enrich and optimize our lives and work, not just for revenue but for enjoyment? For time spent with family, or out surfing, or simply doing the tasks we enjoyed doing?

Money and profit aren’t fundamentally evil or wrong, they’re just impartial tools. Where they become evil is when our focus turns to solely getting more of them, leaving aside things we actually value and make our lives and businesses unique and empathetic. What if instead of optimizing for maximum profit, we optimized for life satisfaction and enjoyment?

Growth creates more growth, like a snowball.

The bigger you get, the more you need people and infrastructure to manage the business, which requires more customers, which requires more levels of management, which requires more decision makers, and so on. The snowball grows larger and larger as it descends, until it’s the size of a small country, rolling down a hill at breakneck speed.

I’ve fairly heavily bashed growth-hacking, and I’ve never been a fan of venture capital. It’s not black and white, both avenues require thinking about some key ideas: Is taking investment actually required to be successful in this business? What are the long-term ramifications of obsessing over growth? How does taking investors change the relationship between your business and your consumers? Does it also benefit them?

Long-term stability is often not possible when investors get involved because they want to make money off of your business. Their job is to take more money out of a business than they put in. That’s their metric for success, and no one can fault them for it. Taking more out than they put in doesn’t require a business to be profitable or successful either, since most of the time getting more out is an unending cycle of simply finding more investors to put more money in. But does accepting investment in the first place, line up with how you want to run your business? Are you looking for an exit strategy or a long-term strategy to have a business that thrives? And if it’s an exit strategy, please know that it’s much harder to find a buyer for a business that won’t pay liquidation prices for it. It’s actually much easier to find customers than whole business buyers. Having customers gives you indefinite time—since as long as enough of them are paying, they’re creating profit for you, and you can go on indefinitely when you’re making money, even if it’s not a lot of it. It just has to be enough of it.

Throughout the interviews I conducted in the last year, the general sentiment from folks with larger companies was that they pined for the days when they were smaller. When they had less employees and managing to do, they were better able to make decisions and more closely connect to their customers. Not a single person said they loved being much larger.

So why do we assume success only happens through growth? Because we can’t easily go back from growth. Not without downsizing, layoffs or things that hurt our ego, morale and even public perception.

We all wish we could do more. Every company wants to make more, serve more customers or have a more recognizable brand. The problem is, that never goes away. If you triple your size, your reach could still be bigger. If you’re a behemoth, you could still technically own more of a market’s share. The wanting of more exists at any size of a business. Instead, companies of one should use that feeling as motivation to see what more they can do with what they’ve currently got. Not through growth, but through ingenuity.

Capitalism requires bigger everything (numbers of employees, amount of gross revenue, etc.) and means you can conquer and dominate more of your competition. If you grow larger, you can acquire them or destroy them. None of this, however, benefits the end customer. None of this helps build long-term success.

What if we considered an alternative? What if growth wasn’t our North Star in business? I contend that we can create a company and run it in our own way, focused on what we want to focus on.

After all, if we are running a company and we aren’t happy with how it’s going, isn’t it our own fault? There is no playbook to follow, no letter of the law that’s immutable, just a continual questioning of: Is this working? Is this making money? Is this best serving my customers?

I don’t wanna grow up to be a growth hacker

Every single day I get growth hacker type emails from people telling me how much they love my work, my writing, my newsletter, my podcast, etc. While, in theory, this should be something awesome (or at least something that strokes my ego a bit), I actually hate it.

I hate these types of compliments because I can see through them. Not because my spidey-sense for bullshit has been carefully honed through years of training, but because it doesn’t take a spandex-clad superhero to see through crude growth-hacking tactics.

The formula (because that’s what it is) is easy to spot:

Hi Paul,

I’m a huge fan of your work, I’ve been following/subscribing for quite a while. Your posts about marketing always hit home. Is there anything I can promote for you?

Also, I’d love to talk about writing a high-quality piece for your newsletter or being a guest on your podcast. It’d be a win-win!

Your friend,
Growth-hacker

While it’s great that people think I’m important enough to bother with these messages, they’re just so disingenuous. If this is how growth or promotion works on the internet, I almost want to quit. It makes me want to start a new internet, a better internet, one with zero growth-hackers on it. It wouldn’t “10x itself” (whatever that means) every month, and that’d be the point.

Part of what I dislike about these shallow tactics is that it’s exactly what knowledge without wisdom looks like.

The internet is full of information—we can basically find the answer to anything, literally, online, within seconds (and now, from our watches! While surfing!). Where the problem starts is that just because we’re given an answer doesn’t mean we have enough wisdom to effectively put it into practice or use it adequately. So people google, “how do I grow my business/get more publicity/increase my reach”, they find some shitty article about growth-hacking (because as much as I’m slamming them here, growth-hackers are really freakin’ good at SEO), get a template for putting their own growth-hacking into place, and then the spamming begins.

Knowledge without wisdom is dangerous

Miles Kington, a British journalist, reported that “Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.” In our case, knowledge is learning tactics to grow a business, and wisdom is not spamming the shit out of everyone, all the time.

What also rubs me the wrong way (luckily spandex doesn’t rub at all) is that I value the relationships I make online. I like being able to work with people I actually like as friends, and most of my friendships have started through email or social media. So when people pretend to want a friendship, and then take it from 0-100 instantly, it feels… gross. When I ask someone for something via email, it’s only because I’ve known them for ages, we’ve actually connected several times, and only after careful consideration as to whether it’s both relevant to them and it’s something I should be asking for (and even then, not without worrying heavily that I’m asking for too much).

So I never want to be a growth hacker

We should just call growth-hacking what it really is: being a self-centred, self-serving and fake-ass person on the internet.

I don’t want to hack anything in my business or with my mailing list. I want to build and create sustainable and long term assets. I want them to grow not because I spammed the most people, but because people actually enjoy something I’ve made so much that they tell others. Growth-hacking puts short-term gains above long-term plans, because no business, no matter how many “smart” growth-hackers it hires, can sustain their tactics for long without generating ill-will. It’s why we also need to consider an alternative to capitalism.

Luckily, I’ve spent the last year researching this subject matter for my next book, and the data backs me up. Growth-hacking is for businesses that don’t care if they’re around next month. Making real and genuine connections is how businesses can thrive next month, next year, next decade.

I’m not saying that all marketing is wrong either. Hell, I consider myself a marketer and actually love doing it (and I teach a course on it). I do think there’s a difference though in the mindset of attempts at exponential growth at all costs, versus working to genuinely help and connect others to what you’re selling. One’s like a pop and fizzle, while the other is more of a slow, sustained burn.

If growth-hacking is about finding morally-ambivalent-at-best methods for furthering yourself or your business, then I’d rather not grow my business at all. I like being a tiny company, with zero employees and just enough customers to support what I do. Zero growth-hacking required.

A guide to running a minimalist business

Minimalism isn’t just for people who want to live out of a backpack or cram their life into a tiny house. So what is a minimalist business, and why should we have one?

The ideas of being minimal can also easily apply to business – and I should know because I’ve been using them for nearly twenty years.

Minimalism is a mindset rather than a blind purge. If something is useful or pleasurable, you keep it. If it’s not, then you consider scrapping it.

Personally, I see running a minimalist business as more of a pursuit of enjoyment with revenue attached (because, hey, what’s not to love about hedonism and making money at the same time?!) If you only keep what is useful or what makes you happy in your business then what you’re left with you should leave you better off—in terms of revenue AND quality of life. Removing what doesn’t serve your business or make you happy just seems like a good idea (even if you think minimalism is bonkers). Through this removal, minimalism creates certain freedoms:

  1. Freedom from excess financial worry (you’re spending less, so you can make less and be more profitable).
  2. Freedom from the stress of “busy” (you’re only doing what is useful or makes you happy).
  3. Freedom from the fear of loss (you’re living below your means, so you can weather greater storms and hardships).
  4. Freedom from weighty responsibility (the bigger your business gets, the more work it requires, and it may not be work you enjoy).

Working for yourself is freedom—if you do it right—so achieving greater freedom in your business by implementing ideas borrowed from minimalism seems like a win-win. (Or maybe it’s just one win since the second win isn’t necessary and therefore purged. #minimalismjokes)

Is more actually better?

One of the smartest things I’ve done in my business is question if “more” is actually better. Which is the complete opposite approach taken by startups and corporations.

Such businesses tend to see growth as the chief indicator of success. More customers is a win! Higher revenue is a win! Greater exposure is a win! And sure, they can be, but not always. And definitely not always when blindly obtained.

Sometimes more customers mean much more customer support. Sometimes more revenue comes at the price of higher investments and expenses (netting less profit in spite of more revenue). Sometimes more exposure means more of the wrong people see you and more of the right people for your business are put off because they think your business is actually for someone else.

More ≠ Better (Hi math, I love you!)

Sometimes “enough” is better. For instance, if I make enough money to support my life and save a little, “more” likely only brings more stress, more work, more responsibility. If I already have enough customers that I can personally support, why would I want more if that would mean I had to hire and then manage employees? Remember my note about freedom? Enough means I can optimize for freedom, not blind growth.

Are you willing to experiment?

Running a lean business that’s focused on creating value for yourself and your customers requires you to be relentless about the opportunities you say yes to – or you’ll be stretched too thin. You’ll end up like a circus act that sees how many plates you can spin at the same time, hoping they don’t all come crashing down.

You also have to be willing to experiment. A few years ago I decided to see if I could go 6 months without buying anything but food and gas (I did it too). Another time I tried living without furniture (this failed, mostly because my back hurt without a comfy couch). Experimenting to see what you actually value and testing your assumptions can lead to breakthroughs in life and in work. Maybe you can say no to every opportunity but the one you truly want to focus on. Maybe your business would do better with one product instead of 3. Maybe you can generate more profit by spending less on marketing, software, computers or fax machines (just kidding, who buys fax machines?)

You won’t find out unless you experiment. Sure, your experiments could go wrong and your business could be left with a bit of a sore back, but some might go right and you’ll be left with more money for less work.

Can you work with what you’ve got?

Minimalists, like MacGyver, work with the tools they’ve got. They don’t spend a ton of time or money on acquiring or building new tools. So if all your business has is a ball of twine, a stick of gum, and a paperclip, you figure out a way to make those things work (and save the world or something, I can’t remember the premise of the show).

Using the tools available for the job means that you rely more on your own ingenuity than anything else. Which is good, since tools can sometimes take the place of critical thinking. For example, a programmer isn’t a great programmer because she uses the latest frameworks. She’s a great programmer because she understands how to use code to accomplish tasks. She could change computers or frameworks and still be a great coder.

Spending time focused on finding the best newsletter software or design program or CRM nets diminishing returns, since most work pretty much the same as the rest. And it definitely nets diminishing returns when we start to think that each tool we use has to be custom-created just for us.

Minimalist businesses aren’t great businesses because of the tools, they’re great businesses because their owners know how to use the tools they’ve got. The best tool for your work is the one you’re using right now, to make your art. If it’s not working, find another. Tools don’t matter. Building skill matters more.

How quickly can you move?

Those running minimalist businesses are experts at getting straight to the point. Quickly. Especially when it comes to making money.

The typical way to run a business is that you start by getting an investment (from the bank, from a rich relative, from a VC) then work hard and in secret for a long time to create a perfect product.

This way of working has a lot of drawbacks though. It requires one to make a ton of assumptions about the market, positioning and customers and then wait until a lot of money is spent before launching.

Whereas taking the opposite approach can work just as well, if not more effectively. I launch without any investment (other than a tiny bit of my own time) so I don’t have to make as many assumptions. I launch by boiling my business idea down to the smallest idea possible, then launching quickly. For example, Creative Class (my first course) started out as an idea for 30 lessons, which would have taken me 4–6 months to create at least. I also wanted to develop course software to run it (another 4–6 months). I resisted the urge and started with 7 lessons and existing software, launching in a month instead of a year. That meant I could see what worked and what didn’t with an actual audience, and then adjust, iterate and improve.

By starting small, and moving quickly, you can adapt to the market. Whereas starting big, and moving slowly means you’re running on guesses and throwing a lot of time and work at something that may or may not work out in the end.

To summary having a minimalist business

As I said, minimalism is a mindset, not a blind purge. So running a minimalist business doesn’t mean staying small for the sake of being small. It means staying small when it makes sense to be small and only growing in areas where growth provides value to you and your customers. Growth isn’t inherently evil, but it comes at a price. And running a minimalist business is more about creating freedom than profits. Sometimes the price makes sense to pay, and sometimes you’re better off sticking with what you’ve got.

PS: This piece covers most of the main topics in my upcoming book, Company of One. Basically, blind growth in all areas isn’t always the best idea.

Four rules for business

I have four business rules for my business.

  1. Be useful
  2. Give freely
  3. Stay simple
  4. Keep track

These aren’t platitudes or a mission statement or a business plan. I don’t care about any of that.

While I love business and love running my own business even more, I hate the way that business is “supposed to work”.

So I made my own rules.

My rules are specific enough to give actionable direction, but loose enough to adapt to the fact that everything changes all the time. They’re also easy to remember (try as I might, I can’t memorize a 32-page rule book or even a 288-page book about simple business rules (I really did try and read it, and while the subject matter is great, it’s almost hilariously ironic how un-simple this book is).

Luckily, as I’ve seen two major, non-sequential focuses in my career — first web design, then products — the business rules have continued to apply. The beauty of them is that they aren’t prescriptive, meaning they don’t remove thinking from my business (I don’t think anything can do that until the robot overlords take over).

These business rules are simply tools for deciding. People don’t spend much time deciding to focus on decision making (sorry, that was a bad joke), but decision making is one of the most important things in a business. For every second you haven’t decided, you aren’t taking action. If you are stuck on a problem that requires you to pick yes or no, or do or don’t do, then you aren’t moving forward until you decide. So being able to quickly make the best decision for your business is critical. (Note that I didn’t say the “right” decision, you never know that until later).

Onto the business rules.

Business rule one / Be useful

At the core of who I am and what I do is a need to help others solve problems. And it’s not entirely altruistic either. Being useful makes me feel good. Being useful pays money, when I solve important problems for people.

Being useful means using my brain in creative ways to solve problems. Typically, first for myself, then for others.

That’s the first test of any product idea I have: how useful would this be? Not to everyone, not to most people, but just to the small group of people it’s for. Would it change their life? Their business? Their mental or financial situation? If it’s a “hell yes” then it passes the first business rule and I can quickly move on.

Business rule two / Give freely

I spend more time on free things than I do on paid offerings. My weekly newsletter, my weekly podcast, hours answering emails — I love that stuff. I love that even if someone never buys a single thing from me for whatever reason (can’t afford it, doesn’t want it, thinks I’m an asshat, etc) I can still give them something.

With every paid product I create, I come up with a free portion of it. Something that can be had without a monetary transaction. It can take the form of a workshop video, a free email series, or even part of the actual product that doesn’t require a credit card.

First, I like to do this because it’s the best way I know to build a relationship with the sort of folks I’d like to pay attention to what I do. Second, I don’t want to take or make money from someone that’s not going to find what I create useful. So I give them a taste first. If they don’t like it, then no harm, no foul, money wasn’t exchanged. If they like it, then maybe they’ll buy it and I’ll make money.

Business rule three / Stay simple

I’m not smart enough to have a complicated business. The more moving parts there are, the more stressed out I get, and the more time I spend looking at fuzzy rat photos on Instagram instead of working (shut up, it’s my happy place).

I run a company of one because it’s the simplest approach for me. I’m not responsible for other people (nor their pay cheques). I don’t have to manage anyone. If I want to pivot completely, I totally can.

For every product I think up, I make sure it’s simple. Both in terms of what’s required to build it and then what’s required to launch and operate it. I’ve killed off products because they became too complex. I beta test the shit out of my products to make sure they’re simple before launching them publicly.

Simple products mean that they’re easy to support (since I do support and don’t have a team of customer service rep’s standing by). Simple products mean they’re easy to build quickly — because if they took me years to build, that’s years I wouldn’t be making money from them. Simple products mean they’re easy to understand — if I can’t explain to you (someone who’d buy it) why you need it and what it does in a sentence or two, then I’ve failed.

Business rule four / Keep track

This is the least sexy rule (if business rules are sexy?). In business, you have to keep track of everything. Seriously, everything. Off the top of my head, here are a few of the main items that must be tracked:

  1. All money in, all money out. I don’t want the government knocking on my door asking for my books from 5 years ago, and me being like, ¯\_(ツ)_/¯. I also like to know if someone owes me money. So anything I buy, anything I sell, anything that’s owed in either direction, I keep note of. Not in a complicated way (accounting software makes my head spin) but in a simple spreadsheet.
  2. Marketing efforts. If you don’t track how well everything you do to get the word out about what you’ve created, how the hell will you know what’s working or not?
  3. Learning. I consider this keeping track of my industry, community (most people call it “competition”), and new subject matter and tools I’m interested in learning. I spend hours a day learning because that’s how important I think it is.

Lots of time we get in the weeds with work and focus entirely on doing business and not keeping track of our business. That might be good short-term (since doing business = money!) but long-term it’s hard to adjust and learn what’s working or not working if you’re not keeping track.

That’s it – those are the business rules

My whole business strategy summed up in eight words made into four business rules.

As long as I’m following them, I know I’m on track. They don’t guarantee wins, but they definitely guarantee that I’m making the best decisions for myself and my work.

Growth without growth

If you don’t want to have employees, assistants, scale up or grow a company that’s bigger than you – you can still grow a company organically. It’s just a different kind of growth.

Which got me to thinking, if growth via scale isn’t an option for whatever valid reason we’ve got, how else can growth happen?

Here’s a list of the ways I think organic growth can happen without growth:

These are just a few of the ideas off the top of my head to grow your business without growing your business.

The good thing, if it’s your work, you get to call the shots and figure out what actually matters to you. It may not be what matters to other businesses or business owners.

The difference between tactics and strategy in marketing

The internet is full of tips, tricks and tactics for how to get ahead with your online business. But there’s a difference between strategy and tactics. For example, these would be tactics:

The problem with these tips is that  they’re surface level. And this is why most people think marketing doesn’t work. Because if you just focus on surface level shit, you’ll, at-best, only see surface level results.

Having a mishmash of try-and-fail tactics isn’t doing what you’re marketing any justice at all. In fact, it’s probably doing more harm than good.

Yet most people lack a strategy for their marketing efforts – the “why” of what they’re doing, as it relates to a bigger plan. Those tactics listed above aren’t necessarily wrong or evil or ineffective, but they should be the final action that results from both a greater plan and a reason for them happening in the first place.

Instead of chasing the latest and greatest tactics, consider first creating a strategy for your marketing. As in, what’s the ultimate purpose and objective for what you’re doing? Who do you want to reach?And how will what you’re doing actually and honestly help them?

A strategy is the vision, or guiding light, for every action you take to get word out about what you do. A tactic on the other hand, is one single action you take. Tactics can come and go, based on trends or algorithms, whereas a strategy tends to stay the same.

Strategy is why you do something, tactics are how you accomplish each step you want to take. The two definitely have to work in tandem, but things tend to fall completely apart if you’re only trying single, isolated tactics. Just like they would if you had a strategic plan but didn’t do a damn thing to implement any part of it.

For example:

Strategy:

Tactics:

See the difference? A strategy is the broad strokes of what you want to accomplish, and tactics are the specific things you try to get there. Without a strategy all those tactics are ok, but there’s nothing guiding them.

Strategies are often sequential too, and work backwards:

And so on, down the line. You start with your objectives and then work backwards through the steps. And then each step can have a tactic associated with it. And of course, if that tactic doesn’t work, which happens with tactics sometimes, the strategy doesn’t change, just the tactic does. This is where marketing can be fun, and it’s why you don’t hate marketing, you hate what you think marketing is (it’s a process, not a sleaze-ball tactic).

The other benefit of having an actual strategic reason for the tactics you employ is that you can focus on one at a time. If you’re trying to do everything at the same time, you’ll run into several problems.

First, it’s hard to measure specifics when you’re trying everything. Which of the tactics are producing the results you’re seeing? If you aren’t able to tell, then how will you ever learn what works best for your business?

Second, it’s hard to do anything well when you’re trying to do everything. A good plan implies simplicity, and simplicity requires focus. Do one thing at a time as it makes sense for where you’re at in your strategic process.

Thankfully, doing one thing at a time, in a specific order, means you can create a process from it. That process can then be reused over and over—with both new products and relaunches of existing products. The process itself becomes a product asset, which you can then automate parts of.

So before you start trying (or keep trying) random marketing tactics you read on industry blogs, think about why you’re doing them. Are they a part of your overall strategic plan? If you don’t have an answer for that, start thinking about your strategy first.

You don’t hate marketing, you hate what you think marketing is

What is marketing? I want to talk to you about that, because a lot of folks wrongly assume they understand it (and then dismiss it because they think it isn’t important or isn’t for them).

For a while, I wrongly assumed I knew what it was as well.

When I started my business, I was like, “Meh, marketing is for people that lack talent, because if they had any talent, they wouldn’t need to promote what they did.”

But then I started noticing a trend with the people I worked with.

For nearly 20 years I helped businesses create websites to sell something (from services to products to a punk record label). This gave me really rad insights into how businesses of all sizes and successes worked.

Some of my clients had marketing plans that were some variation of this:

  1. Hire an expensive web designer (me!) to create a website that looked really great.
  2. Setup a newsletter and social media accounts.
  3. Add products they had spent years creating in secret (because they didn’t want anyone to steal their ideas).
  4. Launch the site, and then go looking for an audience to sell those existing products to. (Square peg in a round hole anyone?)
  5. Ask me to change the colours and fonts every few months because their products weren’t selling, and they figured it was colours and fonts that were the problem.
  6. Create a new product in private, because the first didn’t sell well, and then try to find an audience for it.
  7. Growth-hack (they don’t know what it means but they’ve heard people use the term).

I stopped working with these clients because they’d eventually run out of money. And then, once I noticed the glaring trend in doing business like this, I didn’t even let those types of clients hire me ever again because I didn’t want them to waste their money (I’ve only ever enjoyed making money from folks who get a real benefit from what I do). Their list of “wants to have” overlapped with what was actually needed (this is bad).

On the other hand, some of my clients had marketing plans that were some variation of this:

  1. Prior to hiring me, they spent a year or more talking to their audience, learning what made them tick, and helping them as often as possible through content, paid one-on-one services, consulting or coaching, etc.
  2. They listened to what their audience was gladly paying them for and begging them to create.
  3. Then they’d hire me to design them a website for that specific group of people and with a very specific purpose and goal in mind (not just to look great).
  4. They’d launch their product (and new site) after months of getting their audience pumped up about it.
  5. They’d make a bunch of money, then hire me again when they had a new product or new audience that they’d created – only after a long period of talking to and listening to the people who were begging them to create it.

These clients were the ones that never went away, in the best possible way. I ended up working with these clients for 5 years, 10 years, even 18 years!

Once I started to notice this pattern, it made me only want to work with clients like that. It also helped me realize that if I was going to make my own products (I was strictly a freelancer at this point), that I’d have to create a similar process.

I learned so much from these clients that it shaped how I went about creating products. But, since I’m both stubborn and egotistical, it wasn’t until I tried creating products in my own way – with some variation of the first type of clients (that’s a story for another time though) – that I realized how smart their plan was (the latter one).

From there, I started to develop my own process, then tested and refined it with each new project and each new launch until I had a process that worked.

So, here’s where a lot folks go wrong with how they think marketing works. And let me remind you before we dive in, the way you think something works is typically correct.

If you think marketing is stupid or unnecessary or something you tried once by attempting a single tip you read on some thought-leader website, then you’ll be 100% correct. However, if you assume that maybe the reason marketing isn’t working for you is because you’ve been thinking about it completely wrong, well then my friend, read on.

Marketing is a process

Marketing isn’t the same as telling people to “buy” or pitching what you’ve made. That’s only a singular portion of what marketing is, because: marketing is a damn process.

The final step of that process is asking people to buy what you’ve made. But unless you’ve done the other work to lead up to that step, it won’t be that productive of a step.

Marketing is simple(ish)

Understanding what marketing is, is simple. Applying what marketing is, is only complex in that it can require a lot of steps to do correctly.

But really, marketing is listening to what people want from you and then creating it. Step one: find an audience, step two: make them what they’re asking you to create.

It’s only made out to be complicated if someone is trying to sell you a marketing product. Even my own marketing course – it’s not complex or hard to understand at all – is just a series of stackable steps. I purposely made it and market it as simple.

Marketing requires trust and consistency

Being smart about marketing is simply using trust and empathy with a specific group of people by consistently communicating with them.

It’s no coincidence that I send out a weekly newsletter and my products sell well. Nor is it a coincidence that the Being Boss ladies have released over 100 full-length podcast episodes (and many more “mini”sodes) and make 6-figures in sponsorships per year.

In both cases we regularly communicate with and listen to our audience. We read the emails people send us, we do surveys for product ideas and spend our time completely immersed in the groups we serve.

Trust, like in any other aspect of life, comes from honesty and is built over time. It’s not built with a single sales pitch email or one carefully written landing page that a person sees once. It’s an ongoing relationship.

Yes, it takes work. But the result is being both mentally and financially sustained by what we create.

The smartest marketers spend time communicating with their audience even when they don’t have something to sell. Especially when they don’t have something to sell, staying top of mind with their audience only makes it easier to sell once they do.

Don’t just scratch marketings surface

A lot of people have a hard time with marketing because they only scratch the surface of it without an overall game plan or strategy.

Adding a popup to your site isn’t marketing, no more than adding share icons to your blog posts are a social media strategy.

Single tips on websites don’t do shit unless they fall into a bigger plan or process.

You can’t encourage signups by interrupting someone’s reading on your site unless you’ve got a good reason to. And regardless of how big or how many share icons you put with your content, if the content isn’t worth sharing by the specific people you wrote it for, no one’s going to click those buttons.

Marketing isn’t one thing that you try one time. It’s an entire process that needs to start when you have an idea for an audience you want to serve and doesn’t ever end unless you close shop.

Marketing needs to be measured

There’s no way to know if part of your process is doing well or failing unless you’ve got data to measure and then act on.

Just seeing a “sale” doesn’t paint the whole picture. Where did the sale come from? Social? Your newsletter? A direct link from another website? It’s hard to know where to put your time and efforts when you aren’t sure what’s currently paying off. Who on your email list already owns what you’re selling? You probably don’t want to pitch your product to previous buyers, especially if you’re offering a deep discount (like a black friday sale). Just last week I was sent an email from a really smart dude who reaches a list of 200,000 people with an offer to buy a $150 product on sale for $50 – the problem was I had bought it for $150 the day before. If I hadn’t gotten that email I wouldn’t have even known about the sale. If he had just segmented out previous buyers, there’d have been zero complaints.

Tracking who on my own list bought or didn’t buy something is the main part of my marketing launch strategy. It’s how I figure out what my best sales channels are. Same with knowing what calls to action produce the best results by A/B testing them.

For me, the way I created and sold products absolutely changed for the better when I started to measure everything. I was then able to figure out which of those measurements were important and which were useless or vanity metrics.

For example: having 100,000 on your mailing list might sound great, but if your open rate is 1% and your click rate is 0.00001%, then your list is pretty much useless (for non-mathys, that’s 1 person clicking per email). Or, you may have 50,000 followers on Instagram, but none of them buy anything you create. If it doesn’t help sell anything, then it’s just a number that looks good on (digital) paper.

Those are great vanity metrics that seem important but accomplish nothing. Unless you can take what you’ve measured and act on it in some meaningful way, all it will do is make you feel good (or badly).

Marketing isn’t pushing circles through square holes

Most people try really hard to push people towards buying what they make (like my first group of clients). I’m sure there are ways to do that, but it can be really hard and even feel defeating because you’ve assumed so many things and created a product based on those assumptions.

It’s easier to let people pull themselves towards what you create because they’ve been asking you for it for a while. Then you assume far less because people are telling you exactly what to make.

It’s so much easier to build a product or even a business around demand than build a product and then try to create demand for it.

⚬→□

To accomplish the former, it requires what I said earlier: trust and empathy. Trust in that people trust you enough to ask for your expertise/help – which happens when you talk to them often (typically through content you create). Then, because you’ve been talking to, listening and noticing what you audience has been saying, you’re empathetic towards their struggles and know exactly how to help.

Marketing is a rallying flag

Think of your own marketing plan as a proclamation.

You’re the ruler of your business, the king or queen if you will, so you get to make the rules. You get to set what’s acceptable or not-acceptable. You get to choose how far you go with creating urgency or using tactics.

Your business, your rules for marketing. You get to set the tone, style and methods for going through and creating your marketing plan with your audience.

What is marketing? Hopefully the above summed it up

That’s it. That’s why you may be wrong in how you’re thinking about marketing, and how it might be hurting your business. I was wrong when I started out too.

I assumed marketing wasn’t important because I had no idea what it really meant to market something.

Oh, and if you’re keen to learn more, check out my course called Grow Your Audience. If you’re a freelancer who’s thinking about products or a product-maker who’s struggling with products, then I can help. The course will walk you through a process you can use in your own business, in your own way/words, to learn how to use marketing correctly.

No shortcuts, no gimmicks, no bullshit. Just lessons, expertise and examples of how to grow your audience and make great products they’re begging you for.

Not everything needs to be paid back in full

One time, some thought leader somewhere wrote an article that logicked things out like this (and called it influencer marketing):

  1. Business is all about relationships.
  2. Relationships are give and take.
  3. Therefore, give X and expect X back in return, paid in full. Keep doing X for others, and they owe you X in return!
  4. Your business grows because everyone that owes you a favour pays you back in full and you benefit greatly from those relationships!

Which, in theory, makes sense, or at least can make sense… sometimes. Both sides want to feel fulfilled by the relationship and feel like things are equal. And if every relationship you’re a part of is you giving 100% and the other sides giving 0%, then you should probably consider the type of people you’re working with. No one should be a sucker or always on the giving end.

The problem is when people go into these business relationships, thinking solely how they can give X at the start, simply because they need X in return from that person right after.

For example:

Some bro that I’ve never spoken to emails me, vaguely thanks me for the work I do online, and tells me that he wrote an article about me that links to my site. I reply and say that I’m honoured and thanks for doing that. One week later, the same bro emails me and asks me to write about him and his work.

Or, someone tweets about an article of mine, I thank them, and they ask me to tweet one of theirs.

Or, someone mentions me in a sentence in their blog post and emails me to share said blog post with my list or followers.

Or, and this was the worst one of the year, someone invites me onto their podcast and we have a great chat. Then, when the episode airs, the host emails me to tell me how much work and money he spent on the episode, so I should really share it with everyone that listens to me because he put so much work and money into my interview. I’m getting so much exposure from him now (apparently), my own audience should be eager to hear this conversation too, so I need to share it with them. 4 follow up email ensue about me sharing the show with my peeps. Then I want to invent a time machine, go back and not do the interview…

Yup, this makes me sound like an ungrateful asshat. But if this is how business works now, I’m opting out – ungrateful asshat or not.

Not because I’m somehow above helping others or that I’m above returning favours – but because I didn’t opt into these tit-for-tat relationships in the first place. I’m happy, honoured and overwhelmed sometimes that people are sharing my work. But when that sharing feels like I’m now obligated to share back? Ew. EW.

I always assume (to my own detriment) that people do things for me because they want to. And if they didn’t want to, they wouldn’t do them. I don’t like owing people favours. I’m actually very careful in my life to rarely allow that to happen. I hate obligation, it feels like the type of work I don’t enjoy doing. Whereas giving and serving others? That’s the type of work that I love to do.

If I do something for someone, I’d rather just do it for them because I felt they earned it, or needed it, or because what I want in return is simply to feel like I helped in some small way. All without them asking for anything. I get my karmic payment back for giving or doing things for others because it makes me feel good to do things for others without telling them that they owe me. I don’t need the favour returned because I’ve already been paid in full by feeling good.

“Someday – and that day may never come – I’ll call upon you to do a service for me.” – Don Corleone (the original growth-hacker?)

Genuine business relationships aren’t a fucking growth hack.

And if that’s how you see them, you’re missing out on actual, real connections with other people. Not everything in business needs to be a two-sided deal or an equal transaction.

I hate being in business relationship with people where it feels like we’ve got to keep score. That’s too much work, too much obligation and too much stress. I’d rather just help people who need helping without concern to whether I’m ever paid back in kind.

The less we expect of others because we feel like we’re entitled to something back from them, the lighter our lives will be. Because then we can be fully in service to others, solely for the sake being good fucking people.

I don’t actually care about growth

“If this company needs business growth beyond the three of us, I’m out.”

That was one of the first things I said to the cofounders of a new business venture when we started the company.

Not because I’m afraid of success, but because “success” to me means being able to get what needs done, done without having to hire a team. If I have to hire someone for support or sales or as a virtual assistant, or anything else, then, for me, it’s not only a failure but also not the type of company I want to have.

For most startups, not growing past 3 founders would be considered an epic fail.

My own relationship with business growth

I like being small and scrappy (which is good, since I’m only 5’9, ha). I don’t care about scaling. When I was solely a web designer, I felt the same way. I could have grown (based on the amount of work I was offered) and hired other designers, account managers, programmers, etc — but then I’d have been responsible for them. I’d have to deal with everything that comes with having employees.

I felt the same way when I started making solo products like courses, books and WordPress themes. If they grew beyond what I could handle by myself, then they couldn’t be chalked up as “wins” for me. In fact, when WordPress themes started to become more work than I could handle, I killed them off for a few years (until I realized I could sell them without support, with my own editorial style and without typical promotion methods).

I think we’ve all been ingrained with this idea of what success should look like: working a minimum number of hours, hiring minions to do our work for us and making all of the monies passively. I see people quit unpleasant nine-to-fives in order to become their own boss, but then they don’t change a damn thing about how they work. They often think that they need to model their routine after the way business has been done in the past or according to what some ‘thought leader’ on the internet told them about their own ‘successful’ business model.

Are you a better doer or delegator?

It’s not that growing a company or hiring employees is evil or bad or wrong either. It’s awesome and a great place to be in. For some people. But I know this about myself: I’m better at working than delegating work. And I don’t want to learn how to be better at the latter either.

I work for myself because I can build my business around my life. This means that, since my purpose for my work has never been about infinite growth, I don’t have to bother caring about it. Instead, I can focus on maximizing the work I do in a way that works for me. I can work at a pace that suits my sanity, and not at a pace that supports overhead, expenses or salaries.

Sure, it’d probably be easier in some ways to offload some of the work on my plate, since I currently take care of product development, sales, marketing, support, design, programming, photography, video creating/editing and more. But I do those things because I’m happy to do those things. While every task isn’t amazingly creative and challenging, even the boring stuff I really don’t mind. Because the bigger picture is that I like where my business is at. I can easily create, run and maintain things by myself.

Business growth isn’t anti-hiring

To be clear, I do sometimes hire other freelancers, on a gig-by-gig basis. That way there’s no HR red-tape, there’s no responsibility and I only hire folks I don’t have to “manage”. I agree to their project terms, let them do their work and then our business relationship is done unless we work together again. I also sometimes work with others as partners. But again, in those scenarios, I don’t need to manage or be responsible for them. We just work together, equally.

In one of my first real “jobs” I was in charge of a creative team (as a Creative Director at an agency). I hated this job because I’m not built to manage others, especially not other creative folks. Some people are born leaders or managers, but I’m definitely not one of those people.

If it’s your company, you get to call the shots. And, if it’s your company, and you’re not happy with where things are at, it might be your own fault.

Is business growth important to you?

You get to define what’s important. Maybe growth and hiring a team to divvy up the work is important to you. But then again, maybe it’s not. And if it’s not, then maybe growth at all costs in all directions isn’t the best thing for you either. Either way, if it’s your business, you can stop doing shit you don’t like (whatever that might be).

I could work harder at getting more subscribers or more course sales or making what I do more palatable for more people. But then I’d have to scale how everything runs, and that wouldn’t be good for me. I’d rather show up for the small group of folks I enjoy interacting with and make enough money. If I took the typical capitalism route, I’d be moving towards a goal I didn’t align with.

Building a company of one

It’s fun to see what I can do with a company of one. To see how far things can go or how far is too far. Creativity thrives on constraints and this constraint is well-suited to my personality.

I also enjoy that if people buy something from me, they’re buying it from me. I created it, I maintain it, I support it. So, I’d rather make less money and have a business I can run by myself. I’d rather have less subscribers, but know who most of them are by name. I’d rather have less customers, but know I can easily support them through what they’ve purchased from me.

For you, this might also be true. Your goal might not be to create a massive company with lots of employees. Or even with a handful of employees. So if you’re gearing up the work you do so it’s only manageable if that happens, it may be time to re-think things. Because it’s possible to stay small or singular and still do well. But you have to define what your own success is, because it’s probably not what others tell you it can be.

For me? I don’t actually care about growth. I’d rather be a company of one.

Define your “need to haves” vs “want to haves”

A lot of times we think we need to have everything in place to be ready for a digital product launch. All the systems, all the automations, all the processes—all polished and perfect. All ready before we hit “publish”.

But most of the time, this isn’t the case. In fact, most of the time, this can only hurt or delay your launch.

You can always automate later. You can always build more systems and processes into what you’ve created later. Start with simplicity, always.

Take Chimp Essentials, my MailChimp training course. When I first launched it, there wasn’t much of an automated sales process in place. Instead of building automations for funnels (even though the course covers this!) or building out a massive marketing plan or even a super customized WordPress theme for the course, I spent 99% of my time on making the actual video lessons informative, short and actionable. Those things were “nice to haves”. Whereas the actual video content, the stuff people were going to be paying me for, were “need to haves”.

If I had waited until all the “nice to haves” were finished, I wouldn’t have launched the course until just now. I wouldn’t have 900+ students who’d been through the lessons, given me feedback and helped me make the course even stronger. And of course they weren’t as concerned as me that the “nice to haves” weren’t finished yet. That’s because those things would have been cool but were obviously not necessary. They got what they paid for: the lessons.

And now, since I tested my idea, gathered a ton of feedback and listened to what paying customers had to say about the course, I’ve been able to turn “nice to haves” into “need to haves”. There’s now a totally custom theme for the course, I’ve added an extra 10 lessons, there’s a shiny automation sequence to onboard new students and there are a whole bunch of deliciously fun automated funnels in place. “Nice to haves” can move to the “need to have” list once you complete all the necessary tasks.

My friends at Crew (formerly Ooomph) started their idea for freelancer-client matchmaking with a MailChimp list and a Wufoo form. That’s it. No custom software, no fancy website, just 2 pieces of existing software that were cheap to use and an idea. Only later did they build out a massive business with their own software, and then release a blog, a podcast, a book and a crazy-popular licence free photo site.

Their “need to have” was matching clients with the right freelancers, which happened manually at first. Only once they tested the idea, gathered data from actual usage and got some funding did their “nice to haves” become “need to haves”.

You can’t start with everything being in the “need to have” column. You’ll never get anywhere. Plus, a lot of assumptions you make about what you think you need might change once people start buying and using what you’ve made. The internet isn’t the same as print because you can keep iterating on it easily (whereas once you print, say a magazine, you can’t go back and add pages to it later).

We know the internet and the digital products on it are iterative, and yet we forget when we’re putting our own work out there. Assuming it has to be everything, have everything, do everything – right out the gates.

But “need to haves” are items where your idea falls apart without them. For example, if your idea is a course on mailing lists, your course has to have at least a few very useful lessons in it, otherwise, it’s not a course. But that course is still a course if it’s got some lessons, no matter the stock WordPress theme, lack of automated email funnels or podcast. Those are all examples of “nice to haves”. Sure, they’d make it better, but it’s still a course without them.

Start small. Start with just the smallest version of your idea and a way to manually make it happen. You can automate later. You can add more to it later. You can test the waters without a massive investment of your time or your money, and see what happens when people start buying it from you. That’s actually a much smarter way to launch.

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